Last Updated: 30 September 2026
At Think Glass Gallery, accessible through https://thinkglassgallery.com/, we respect your privacy and are committed to protecting your personal information.
Think Glass Gallery specializes in customized LED mirrors and premium mirror solutions, where customers can customize products according to their requirements, including preferred size, lighting options, speaker options, designs and other available customization features.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you use our website, contact us, customize products or place an order.
By using our website or providing your information to us, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
- Full name
- Mobile/phone number
- Email address
- Billing address
- Shipping address
- City, State and PIN Code
Order Information
- Products ordered
- Order details
- Selected product specifications
- Customization requirements
- Delivery information
- Transaction details
Customization Information
Because our products can be customized, we may collect information such as:
- Preferred mirror size
- Preferred design
- Lighting preferences
- LED/light colour or configuration, where available
- Speaker requirements, where available
- Text or names
- Design/reference instructions
- Images
- Logos
- Artwork or other files provided for customization
We only collect information that is reasonably necessary to provide our products and services.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Create customized LED mirrors according to your requirements
- Process payments
- Confirm orders and payments
- Contact you regarding your order
- Understand your customization requirements
- Provide quotations for customized or bulk orders
- Arrange shipping and delivery
- Provide customer support
- Respond to inquiries and contact-form submissions
- Process eligible cancellations, returns, replacements or refunds
- Improve our website, products and customer experience
- Detect and prevent fraud, unauthorized activity or misuse
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to the services we provide unless permitted or required by applicable law.
3. Customized Products
Think Glass Gallery offers customized LED mirrors.
When you provide specifications such as size, design, lighting, speaker requirements, text, images, logos or other instructions, this information may be accessed by our production team or relevant service providers involved in creating your customized product. You are responsible for ensuring that the information, measurements, names, text, images, logos and other customization details provided by you are accurate.
4. Customer Images, Designs and Logos
If you provide an image, logo, artwork, design or other reference material for customization, we use it primarily for fulfilling your order. We do not use customer-provided photographs, logos, designs or other customization material for marketing or promotional purposes without appropriate permission.
5. Payment Information
We accept online payments through Razorpay only.
Payment-related information may be processed by Razorpay for completing and verifying transactions. Think Glass Gallery does not intentionally store complete payment-card credentials such as full card numbers, CVV or other payment-instrument credentials on its own website servers. Razorpay may process customer and transaction information in connection with payment processing according to its own privacy practices and applicable requirements.
6. Shipping Information
We use Shiprocket for shipping and logistics services.
To fulfil and deliver your order, we may share necessary information with the relevant shipping/logistics service providers, including:
- Customer name
- Mobile number
- Shipping address
- City
- State
- PIN Code
- Order information necessary for delivery
This information is shared only to the extent reasonably necessary to process and deliver your order.
7. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Maintain shopping-cart functionality
- Remember user preferences
- Improve website performance
- Understand website usage
- Analyse traffic and visitor behaviour
- Improve customer experience
- Support advertising and measurement activities
You may control cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Analytics and Tracking
We may use the following services to understand website activity and improve our marketing and customer experience:
- Meta Pixel / Meta Conversions API
- Meta Ads
- Google Analytics 4 (GA4)
- Google Ads
These services may collect information about website visits, interactions, device/browser information and other website activity through cookies, pixels or similar technologies.
9. WhatsApp
We may use WhatsApp to communicate with customers regarding:
- Orders
- Customization requirements
- Delivery
- Customer support
- Product inquiries
- Other service-related communication
Your phone number may therefore be used for communication through WhatsApp when you choose to contact us or when such communication is necessary for your order/service.
10. Email Communication
We do not operate a separate email marketing/newsletter program.
Your email address may nevertheless be used for essential business communication, including:
- Order confirmation
- Payment confirmation
- Order updates
- Shipping updates
- Customer support
- Account-related communication
- Other transactional communications
11. Customer Accounts and Guest Checkout
Our website may allow customers to create an account for managing their orders and related information. Customers may also be able to place orders through Guest Checkout, where available. Information submitted during account creation or checkout may be stored as reasonably necessary to process orders, provide customer support and maintain transaction records.
12. Contact Forms
If you contact us through our website’s contact or inquiry forms, we may collect the information you voluntarily provide, such as:
- Name
- Phone number
- Email address
- Message
- Product/customization requirements
We use this information to respond to your inquiry and provide the requested assistance.
13. Sharing of Personal Information
We may share necessary information with trusted third parties involved in operating our business, including:
- Razorpay – payment processing
- Shiprocket – shipping and delivery
- Meta – advertising, analytics and measurement
- Google – analytics and advertising
- WhatsApp – customer communication
- Website hosting and technical service providers
- Production/service providers involved in fulfilling customized orders
- Government authorities or law-enforcement agencies where legally required
We do not sell your personal information to third parties.
14. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, loss, alteration or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
15. Data Retention
We may retain your information for as long as reasonably necessary to:
- Fulfil your orders
- Provide customer support
- Maintain transaction and accounting records
- Process disputes, refunds or replacements
- Prevent fraud and misuse
- Comply with applicable legal requirements
- Maintain legitimate business records
When information is no longer reasonably required, it may be deleted or anonymized, subject to applicable legal and operational requirements.
16. Your Privacy Rights
Subject to applicable law, you may request information regarding your personal data and may request correction or updating of inaccurate information. Where legally applicable, you may also request deletion of personal information or withdrawal of consent for processing based on consent To make a privacy-related request, please contact us using the contact details provided below.
17. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly collect personal information from children where such collection is not legally permitted.
18. Third-Party Services and Websites
Our website may contain links or integrations relating to third-party services such as payment, shipping, analytics, advertising or communication platforms. These third parties may have their own privacy policies and terms. Think Glass Gallery is not responsible for the privacy practices of third-party websites or services outside our control.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of:
- Changes in our business
- New products or services
- Changes in technology
- Changes in third-party services
- Changes in applicable laws or regulations
The updated policy will be published on this page with a revised Last Updated date.
20. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, you may contact us at:
Think Glass Gallery
Website: thinkglassgallery.com
Email: thinkglassgallery@gmail.com
Address: 399 A Block, Hind Nagar, Kanpur Road, Lucknow, Uttar Pradesh – 226012, India
For privacy-related requests, please mention “Privacy Request” in the subject line.
21. Consent
By using our website, submitting information through our forms, requesting a quotation, creating an account or placing an order, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires consent for a particular processing activity, appropriate consent will be obtained.
Last Updated: 30 September 2026