Last Updated: 30 September 2026
Welcome to Think Glass Gallery. These Terms & Conditions govern your access to and use of https://thinkglassgallery.com/ and the purchase of products from our website.
By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.
1. Business Information
Business Name: Think Glass Gallery
Website: https://thinkglassgallery.com/
Email: thinkglassgallery@gmail.com
Address: 399 A BLOCK HIND NAGAR, Kanpur Road, Lucknow, Uttar Pradesh – 226012, India
Think Glass Gallery primarily deals in customized LED mirrors, decorative mirrors, bathroom mirrors, wooden mirrors, full-length mirrors, 3D mirrors, bathroom hardware and related products.
2. Acceptance of Terms
By using this website, you confirm that:
- You have read and understood these Terms & Conditions.
- You agree to comply with these terms and applicable laws.
- Information provided by you during an order is accurate and complete.
- You understand that customized products may be subject to different terms regarding cancellation, return and refund.
3. Products & Customization
Think Glass Gallery offers products that may be customized according to the customer’s requirements.
Depending on the product, customization may include:
- Size and dimensions
- Shape and design
- LED/light configuration
- Light colour or lighting options
- Speaker or other available features
- Text, name or other personalization
- Reference designs
- Other product-specific customization options
Because customized products are prepared according to individual customer requirements, the final product may differ slightly from images or digital previews due to screen settings, lighting, material characteristics and manufacturing processes.
4. Custom Size & Product Specifications
For products where customers can select their required size or specifications, the customer is responsible for providing accurate information.
Once production or customization has started:
- Changes to dimensions may not be possible.
- Changes to design or selected features may not be possible.
- Additional charges may apply for approved changes where possible.
- Think Glass Gallery shall not be responsible for errors caused by incorrect information provided by the customer.
Customers should carefully review all specifications before completing payment.
5. Product Images & Colour Variation
We make reasonable efforts to display product images, colours, designs and finishes accurately.
However, actual appearance may vary slightly due to:
- Different screen/display settings
- Lighting conditions
- Photography
- Material and glass characteristics
- Manufacturing variations
Such minor variations will not automatically be considered a product defect.
6. Pricing
All product prices displayed on the website are subject to change without prior notice.
We reserve the right to:
- Correct pricing errors.
- Update product prices.
- Modify discounts and promotional offers.
- Withdraw or change offers at any time.
If a pricing error is identified after an order has been placed, we may contact the customer before processing the order. Where appropriate, the customer may be offered the option to proceed at the corrected price or cancel the order.
7. Orders
Placing an order on the website constitutes a request to purchase the selected product.
An order will be considered confirmed after:
- The required product/customization details have been provided.
- The payment has been successfully received.
- The order has been accepted/processed by Think Glass Gallery.
We reserve the right to cancel or refuse an order in circumstances including:
- Incorrect or incomplete customer information.
- Product availability issues.
- Pricing or technical errors.
- Suspected fraudulent activity.
- Inability to fulfil a particular customization request.
- Any other legitimate operational or legal reason.
8. Payment
All payments on the website are processed through Razorpay.
Currently:
- Online/prepaid payment is accepted.
- Cash on Delivery (COD) is not available.
- Orders are processed after successful payment confirmation.
- Payment information is processed through the applicable payment gateway and its security systems.
Payment-related services are subject to the applicable terms of Razorpay.
9. Shipping & Delivery
Orders are shipped within India through available shipping/logistics services, including Shiprocket.
Estimated delivery may generally take 3–7 working days, depending on:
- Customer location
- Product type
- Customization requirements
- Production time
- Courier availability
- Pincode serviceability
- External circumstances affecting transportation
Delivery timelines are estimates and are not an absolute guarantee.
Delays caused by courier partners, weather, natural events, strikes, transportation issues, incorrect addresses or circumstances beyond our reasonable control may occur.
10. Customer Address & Contact Information
The customer is responsible for providing:
- Correct name
- Complete delivery address
- Correct pincode
- Valid mobile number
- Valid email address, where applicable
Think Glass Gallery shall not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Additional shipping or re-delivery charges may apply where applicable.
11. Cancellation
Customers may request cancellation of an order within 2 hours of placing the order.
However, cancellation may not be possible once:
- Production has started.
- Customization work has started.
- The product has been dispatched.
- The order has reached a stage where cancellation cannot reasonably be processed.
For customized products, cancellation availability depends on the production status of the order.
12. Customized Products
Customized products are made specifically according to the customer’s requirements. Therefore, customized products are generally not eligible for return or refund due to change of mind, preference, incorrect customer-provided specifications or expectation mismatch.
This may include errors relating to:
- Size
- Shape
- Design
- Name/text
- Light selection
- Speaker selection
- Custom features
- Customer-provided reference/design
- Other customization instructions
Customers are requested to carefully verify all customization details before placing an order.
13. Damaged, Defective or Incorrect Products
If a product arrives damaged, defective or different from what was ordered, the customer must contact Think Glass Gallery within 2 hours of delivery.
The customer may be required to provide:
- Order number
- Photographs of the product
- Photographs of the packaging
- Unboxing video
- Video showing the issue, where applicable
- Other information reasonably required for verification
Claims submitted after the specified reporting period may not be accepted.
After verification, Think Glass Gallery may provide an appropriate resolution, which may include:
- Repair
- Replacement
- Correction
- Refund, where applicable
The final resolution will depend on the nature and extent of the issue.
14. Installation & Electrical Components
Where products include LED lighting, speakers or other electrical components, customers should follow the provided installation and usage instructions.
Damage resulting from:
- Incorrect installation
- Improper electrical connection
- Voltage-related issues
- Physical mishandling
- Unauthorized modification
- Improper usage
may not be covered under the applicable product support or replacement policy. Professional installation may be recommended for certain products.
15. Intellectual Property
All content available on the website, including:
- Logo
- Brand name
- Product photographs
- Graphics
- Text
- Website design
- Product descriptions
- Videos
- Illustrations
is owned by or licensed to Think Glass Gallery, unless otherwise stated.
You may not copy, reproduce, modify, distribute or commercially use our content without prior written permission.
16. Customer-Provided Content
Where customers provide photographs, logos, designs, names, text or other material for customization, the customer confirms that they have the necessary rights or permission to use such material.
The customer is responsible for ensuring that the submitted content does not:
- Violate copyright or trademark rights.
- Contain unlawful material.
- Infringe another person’s rights.
- Contain fraudulent or misleading information.
Think Glass Gallery may refuse customization requests involving unlawful or inappropriate content.
17. Website Usage
Customers agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to the website.
- Interfere with website functionality.
- Introduce malware, viruses or harmful code.
- Copy website content for commercial use without permission.
- Attempt to disrupt website servers or services.
- Use automated methods to misuse website functionality.
18. Third-Party Services
The website may use third-party services including:
- Razorpay for payment processing.
- Shiprocket for shipping/logistics.
- Meta technologies for advertising and measurement.
- Google Analytics and Google advertising technologies.
- WhatsApp for communication/support.
The use of these services may also be subject to the respective third parties’ terms and policies.
19. Website Availability
We make reasonable efforts to keep the website operational and accurate.
However, we do not guarantee that the website will always be:
- Available without interruption.
- Free from technical errors.
- Completely free from bugs.
- Free from temporary downtime.
We may temporarily suspend website functionality for maintenance, updates, security or other operational reasons.
20. Limitation of Liability
Think Glass Gallery shall not be liable for losses caused by circumstances beyond our reasonable control, including:
- Courier delays.
- Natural disasters.
- Technical failures.
- Internet/network interruptions.
- Incorrect information supplied by customers.
- Improper installation or usage.
- Third-party service interruptions.
- Events beyond our reasonable control.
Nothing in these Terms is intended to exclude rights or remedies that cannot legally be excluded under applicable Indian law.
21. Privacy
Customer information is collected and processed according to our Privacy Policy. Information may include customer name, mobile number, delivery address, email address and customization-related information required to process orders and provide services. Customer-provided photographs, logos or customization materials will not be used for marketing purposes without appropriate permission.
22. Changes to Terms
Think Glass Gallery reserves the right to modify or update these Terms & Conditions from time to time. Any updated version will be published on this page with a revised Last Updated date. Continued use of the website after changes are published constitutes acceptance of the updated terms, subject to applicable law.
23. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any dispute arising in connection with the website, products or services shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location in India.
24. Contact Us
For questions regarding these Terms & Conditions, orders, customization or other website-related matters:
Think Glass Gallery
Email: thinkglassgallery@gmail.com
Address: 399 A BLOCK HIND NAGAR, Kanpur Road, Lucknow, Uttar Pradesh – 226012, India
Last Updated: 30 September 2026