Last Updated: 30 September 2026
At Think Glass Gallery, we specialize in customized LED mirrors and premium mirror solutions made according to our customers’ specific requirements. Since many of our products are customized according to customer-selected size, design, lighting, speaker options and other specifications, our return and refund terms are different from those applicable to standard products.
By placing an order with Think Glass Gallery, you acknowledge and agree to the terms mentioned below.
1. Customized Products
Most of our products may be customized according to the customer’s requirements.
Customization may include:
- Mirror size
- Shape or design
- LED/light configuration
- Light colour or lighting preference
- Speaker option
- Text or name
- Design/reference
- Other product-specific specifications
Because customized products are manufactured specifically according to the customer’s requirements:
Customized products are generally non-returnable and non-refundable once production has started.
We cannot accept returns simply because:
- You changed your mind
- You no longer require the product
- You selected the wrong size
- You selected the wrong design
- You selected the wrong lighting option
- You selected or entered incorrect customization details
- You provided incorrect measurements
- You no longer like the selected design after production
- You ordered a product by mistake
Therefore, customers are requested to carefully review all customization details before placing the order.
2. Customer Responsibility for Customization
The customer is responsible for providing accurate information while placing a customized order.
This includes:
- Correct dimensions
- Correct name/text
- Correct design selection
- Correct lighting requirements
- Correct speaker requirements
- Correct images/logos/reference designs
- Any other customization instructions
Think Glass Gallery will manufacture the product based on the information and specifications provided by the customer. Any error resulting from incorrect information supplied by the customer may not qualify for a return, replacement or refund.
3. Damaged Products
We take reasonable care while packaging and shipping our products. However, mirrors and customized glass products require careful handling during transportation. If your product arrives damaged, you must contact us within 2 hours of delivery.
To help us process the claim, you may be required to provide:
- Order number
- Photos of the delivered product
- Clear photographs/videos of the damage
- Photographs of the outer packaging
- Unboxing video showing the package from the time it was opened
- Any other information reasonably requested by our team
We strongly recommend recording a continuous unboxing video while opening your package. Claims submitted after the specified reporting period may not be accepted.
4. Defective Products
If the product has a genuine manufacturing defect or does not function according to the specifications agreed upon at the time of purchase, please contact us as soon as possible.
After reviewing the issue, Think Glass Gallery may, at its discretion and subject to the circumstances:
- Repair the product
- Replace the defective component
- Replace the product
- Provide an appropriate refund
The resolution will depend on the nature and severity of the issue.
5. Wrong Product Received
If you receive a product that is materially different from the product you ordered due to an error on our part, please contact us immediately.
After verification, we may provide:
- Replacement of the incorrect product
- Correction/replacement of the affected component
- Refund, where replacement is not reasonably possible
The product may need to be returned or made available for inspection before a replacement or refund is processed.
6. Product Does Not Match Customer Expectations
Customized products are manufactured according to the specifications selected or provided by the customer.
A return or refund will generally not be accepted merely because:
- The product looks different from what the customer imagined
- The customer changed their preference after ordering
- The customer does not like the selected design
- The customer selected an unsuitable size
- The customer expected a different lighting effect
- The customer expected a different speaker performance
- The customer changed their mind after production
Where product specifications were correctly followed, such situations will generally not qualify for a refund.
7. Cancellation Policy
Customers may request cancellation of an order within 2 hours of placing the order. Cancellation requests must be submitted through our available customer-support channels.
However, cancellation may not be possible once:
- Production has started
- Customization work has started
- Materials have been allocated or prepared
- The product has entered the manufacturing process
- The order has already been dispatched
For customized products, once production has started, cancellation requests may not be accepted.
8. Refund Eligibility
Refunds may be considered in situations such as:
- Confirmed damaged product where replacement is not reasonably possible
- Confirmed manufacturing defect where an appropriate replacement/repair cannot be provided
- Incorrect product supplied by Think Glass Gallery where replacement is not reasonably possible
- Order cancellation successfully approved before production begins
- Other situations where a refund is required under applicable law
Refund eligibility will be determined after reviewing the specific circumstances of the order.
9. Refund Processing
If a refund is approved, it will generally be processed through the original payment method used for the order, subject to the payment provider’s processing timelines. Payments made through Razorpay may therefore be refunded through the applicable Razorpay payment channel. The time taken for the refund to reflect in the customer’s account may depend on the relevant bank, card issuer or payment service provider.
10. Shipping Charges
Original shipping or delivery charges may not always be refundable, except where required under applicable law or where the issue occurred due to an error attributable to Think Glass Gallery. Where a replacement is approved because the product was damaged, defective or incorrectly supplied by us, the applicable replacement shipping arrangements will be communicated to the customer.
11. Return Conditions
Where a return is specifically approved by Think Glass Gallery, the product must generally:
- Be returned in the condition specified by our support team
- Include the relevant packaging where required
- Include all applicable components/accessories
- Not have been intentionally damaged or misused
- Be available for inspection if requested
Customized products may be subject to additional return restrictions.
12. Non-Returnable Situations
A return/refund will generally not be accepted where:
- The product was customized according to the customer’s instructions
- Incorrect measurements were provided by the customer
- Incorrect customization details were provided
- The customer changed their mind
- The customer no longer requires the product
- The product was damaged due to customer misuse
- The product was modified or altered after delivery
- The customer failed to follow applicable installation/use instructions
- A claim was submitted outside the applicable reporting period
This does not limit any rights available to consumers under applicable law.
13. Installation and Electrical Components
Where a customized LED mirror contains electrical or electronic components such as LED lighting, switches, sensors, speakers or other accessories, customers should follow the applicable installation and usage instructions. Damage resulting from improper installation, electrical issues, unauthorized modification, physical impact, misuse or negligence may not qualify for a return or refund. Where professional installation is recommended, customers should use a qualified professional.
14. RTO / Undelivered Orders
If an order is returned to us by the shipping carrier because of reasons attributable to the customer, such as:
- Incorrect address
- Incorrect PIN code
- Customer unavailable
- Customer refusing delivery
- Failure to accept the shipment
- Incorrect or unreachable contact information
the order may be treated as a Return to Origin (RTO) shipment.
For customized products, reshipping or refund may be subject to the nature of the product and the costs already incurred. Where a refund is approved, applicable shipping, return or handling charges may be deducted from the refundable amount.
15. How to Report a Problem
If you receive a damaged, defective or incorrect product, contact Think Glass Gallery as soon as possible.
Please provide:
- Order number
- Customer name
- Registered mobile number
- Description of the issue
- Photographs/videos of the product
- Unboxing video, where applicable
- Photographs of the packaging, where applicable
Our team will review the information and communicate the next steps.
16. Refund Timeline
Once a refund is approved, Think Glass Gallery will initiate the refund through the applicable payment method.
The actual time taken for the amount to appear in your account may vary depending on:
- Razorpay
- Bank
- Card issuer
- UPI provider
- Other applicable payment-service provider
We are not responsible for delays caused by external payment or banking systems after the refund has been initiated.
17. Customer Support
For return, replacement, cancellation or refund-related queries, please contact:
Think Glass Gallery
Email: thinkglassgallery@gmail.com
Address: 399 A Block, Hind Nagar, Kanpur Road, Lucknow, Uttar Pradesh – 226012, India
Please mention your Order Number when contacting us regarding an existing order.
18. Policy Changes
Think Glass Gallery reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page with an updated Last Updated date. The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.
19. Consumer Rights
Nothing in this policy is intended to exclude, restrict or override any rights or remedies that cannot legally be excluded or restricted under applicable Indian laws. Where applicable law provides a consumer with a statutory right or remedy, that right will continue to apply.
Last Updated: 30 September 2026
Think Glass Gallery
Customized LED Mirrors • Premium Mirror Solutions